Capgemini Network Engineer 2 in Chicago, Illinois


With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore- at , its worldwide delivery model. Learn more about us at at .

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

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Job Description:

Capgemini America, Inc. has multiple openings for the position of Network Engineer 2 based out of its Chicago, IL U.S. headquarters. The employee may also work at various unanticipated locations. S/he will perform the following duties: analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system; maintain an understanding of client service requirements and provide 24x7 network operations' fault management support for PBX, data, or VoIP application networks; track/control the service request lifecycle; perform in-depth troubleshooting/analysis/isolation/resolution of escalated voice or data network events/client issues; recognize differing levels of coverage and adjust customer care level accordingly to ensure most efficient resolution of all queries/concerns; complete Move/Add/Change (MAC) requests, including voicemail password resets and on-boarding/off-boarding processes within SLA timeframes; resolve incidents related to network/perform change; use VOIP procedures to support distributed Cisco Unified Call Manger (CUCM), Unified Contact Centre Express (UCCX), Internet protocol contact centre (IPCC), Unified Messaging (UM), Cisco Emergency Responder (E911), Operations and Tier 1-3 support for switching, routing, VPN technologies and authentication servers; and carry out action plans for on-site clientele hardware replacements.

Basic Qualifications:

This position requires a bachelor's degree, or its foreign equivalent, in Computer Science, Computer Applications, Information Technology, Information Systems, Business Administration, Engineering (any), or closely related field plus at least 2 years of experience in the job offered, as Network Engineer, Network Infrastructure Consultant, Computer Network Architects, or related IT position. The applicant must also have: any period of experience using VOIP procedures to support distributed CUCM, UCCX, IPCC, UM, E911, Operations and Tier 1-3 support for switching, routing, VPN technologies and authentication servers; any period of experience using network operation technologies, including data and voice; any period of experience using Load Balancer technologies, such as A10, Baracudda, Radware, Netscaler, or F5; any period of experience performing troubleshooting analysis, isolation, and resolution of escalated voice or data network events and client issues; any period of experience tracking and managing the service request lifecycle; and any period of experience upgrading network servers, including Cisco ACS, RSA SecurID and solarwinds.

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Job: Shared Services

Organization: NA SHARED SVCS

Title: Network Engineer 2

Location: IL-Chicago

Requisition ID: 040258