Capgemini Jobs

TITLE: Senior End User Services Solution Architect

LOCATION: Commuting Distance from Chicago, Dallas, Atlanta.

TRAVEL: 25-50%

An End User Services Solution Architect is a practitioner in the field of Solution Architecture and will be working within the Global Practice Solutioning team.

The End User Services Solution Architect is a very experienced architect with cross-domain, cross-functional and cross-industry expertise. He/she outlines solution architecture descriptions, then monitors and governs their specification and costing during a sales campaign. Must have performed roles in End User Services (Service Desk, Workplace Services, Onsite Support) and in Presales, design / architect End User Services solutions for managed services. Experience in architecting solutions, responding to RFPs for End User Services Outsourcing Services.

Responsibilities include:

End User Services Outsourcing pursuits

Provide pre-sales / solution support to business requirements

Conducting requirement workshops to capture customer requirements and evaluation / analysis of their data

Apply domain expertise and innovative ideas to architect/design solutions, evaluate multiple options to meet client's business requirements

Respond to RFI / RFP's, prepare solution documentation and presentations

Design detailed delivery model for the run services

Build the costing details for the run solution

Present the solution to the customer during workshops, oral sessions

Manage and mitigate the risks associated with the proposed solution

Follow solution approval process

Business Development

Manages presales and solutioning activities for the service offering

Build and maintain costing models

Create wining proposals by closely working with Bid Managers, onsite sales teams, internal delivery organizations, 3rd party vendors

Build (and maintain repository) for costing models, proposals, and business development documents

Mentor and guide junior Solution Architect resources

What you Bring:

Required Skills:

Operational and service delivery experience in following streams with in-depth domain expertise in any of the following streams: Service Desk, Workplace Services, Collaboration and/or Onsite Support

Proven track record of having done customer facing solution defense.

Capable to independently think, articulate and comprehend customer pain points in technology and commercial areas for providing solutions

Subject matter expertise – End User Services Solution Architect

The role requires significant and rounded conceptual knowledge of all elements including: ITIL V4 Foundation - Service Management Processes

Competency to take customer objectives and business requirements and create compelling solution and story

End User Support Delivery Model (L0-L3 support, contact channels, etc.)

Technical Knowledge of EUS Processes and Tools

Competency to present and articulate the EUS proposal to CxO level audience

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Life at Capgemini!

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs.

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave.

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs.

• Employee Resource Groups

• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions using strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

About Cloud Infrastructure Services (CIS) :

CIS powers enterprises’ business and technology digital transformation by accelerating change, reinforcing cybersecurity, empowering employees, managing complexity, and fostering adaptability. Working across sectors in 50 countries, our 30,000 cloud professionals apply our world-class expertise with cloud leaders to offer bespoke, ongoing cloud, infrastructure, cybersecurity, digital workplace, and enterprise service management support.

Leveraging our close partnerships with leading cloud vendors and advanced intelligence from our global operations centers, our CIS teams are trusted by clients to securely navigate in today’s dynamic business environments, driving forward business value so they get the future they want. Our unique approach to infrastructure connects solutions, services, and suppliers to implement integrated solutions across the IT supply chain, public and private clouds, and legacy environments, helping clients optimize their digital transformation journeys.

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

*LI-CV1

Job: Project Manager

Organization: CIS US

Title: EUS Solution Specialist - Infrastructure Presales and Solution -Dallas

Location: TX-Dallas

Requisition ID: 076131