Capgemini Infrastructure Consultant 2 - ServiceNow Architect in Southfield, Michigan

About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion (about $14.4 billion USD at 2017 average rate).

Visit us at at . People matter, results count.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

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Candidate must have minimum 6 Years of experience

Should have strong ITSM base. One of the ITOM, ITBM, Service Portal and PA would be prefered to have

Preferred to have Certification in all three SNOW Modules (Administration, Development & Implementation)

Candidate must have hands on and Rich Experience in:

ITOM (Discovery, Service Mapping, Event Management, Orchestration, Operational Intelligence, Cloud Management and Release Automation) and ITBM (Demand Management , PPM Suite, Vendor Management, Resource Management) and Advanced ITSM (Customer Service, Security Operations, Vulnerability response, HR) areas.

Knowledge on regular maintenance and enhancement work in basic ITSM (Incident, Problem, Change, Asset, Service Catalog) and Performance Analytics to build reports and dashboards.

Should have good implementation knowledge in Service Portal which uses Angular JS/Bootstrap framework.

Scripting and Java Knowledge.

PPM, Idea & Demand management and HR nice to have


Candidate must have a strong experience in ServiceNow. Should have strong ITSM base. One of the ITOM, ITBM, Service Portal and PA would be prefered to have

Preferred to have Certification in all three SNOW Modules (Administration, Development & Implementation)


a. Strong presentation and communication skills

b. Leadership skill

c. Client interaction and escalation management

Involves researching, developing, innovating and delivering effective and consistent solutions to support the infrastructure systems ensuring the application of current and emerging technologies.

Day to Day responsibilities:

• To automate, administer, manage, run and make reliable, trustworthy and dependable the processing of production;

• To integrate in production of the new application programs or data processing sequences;

• To configure and parameterize the production equipments;

• To automate the procedures of technical management and pattern matching of alarms;

• To define and implement the procedures of recovery in the event of incident and of restoration of the data. To define, implement and to follow the protection plan and the plans help;

• To implement the standards, standards, rules and procedures of the field to be administer, manage, run and take care of their application program;

• To prepare and upgrade the dashboards, the Handout, specification, instructions, information and the reference frames of production, to transfer knowledge ;

• To analyze, treat and capitalize the incidents of production of level 2. To technically assist the administrator of application program and system Junior, the pilots of operations management and the wizards users;

• To formalize the reports of incident and the action plans and to ensure the implementation of it. To put in place, introduce, position rights to use and access, to maintain and put at day ;

• Optimize measuring instruments of performance and to produce them referrers;

• To level the pieces of software and the products, to apply the patches. To take part in the projects of change.

• Qualification: Engineering or equivalent degree; 6 – 8 years (2 years min relevant experience in the role)

• Must have experience in Technology Solution Design

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

Job: Developer

Organization: US IMS

Title: Infrastructure Consultant 2 - ServiceNow Architect

Location: MI-Southfield

Requisition ID: 041108