Job Information
Capgemini System Engineer-UCCE in United States
Job Location: Remote, USA
We are looking for collaborative System Engineer responsible for delivering Client Collaboration technical services in area of Solutions, which includes Advocacy, Planning, Design, Implementation, Release Management, Security patch management, Capacity Management, High Availability and Optimization services, to large Enterprise and Service Provider customers/ partners via cloud services!
Key responsibilities:
Assists in the design, integration, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the Unified Cisco Contact Center Enterprise (UCCE) Solution.
Plan platform infrastructure and software upgrades in accordance with Lifecycle Management goals.
Leverages consultative approaches in establishing relationships with SMEs, both internal and external, to develop solutions.
Resolve and improve complex hardware/software issues; Address critical problems and customer concerns; May require off-hours work for issue resolution and system upgrades.
Keep up-to-date on relevant competitive solutions, products and services.
Identify design requirements and recommendations for capacity, technical prevalence and future direction
Required Skills
Designing, Managing Cisco Unified Contact Center Enterprise technologies (UCCE), Cisco Customer Voice Portal (CVP), Cisco IP/IVR, Cisco CT IOS, Cisco Finesse, CUIC.
Good Understanding and work Experience in third party products like, App space, eGain, Avaloque, Calabrio, Acqueon.
Must have hands on experience in VXML gateways, VVBs, SIP proxy.
Must have hands on experience with the following Cisco voice applications Cisco Unified Communications Manager (CUCM),Cisco Unity Connection Voicemail, Cisco Presence, Expressway MRA solution, Red sky.
Experience with routine system administration tasks such as OS and application patches, upgrades and backups of the voice environment.
Process Improvement identification/execution (e.g., optimization, proactive, Automation, innovation)
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
About Capgemini Engineering
World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.
Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get the Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job: Developer
Organization: ERD PPL US
Title: System Engineer-UCCE
Location: United States
Requisition ID: 077425